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Policies

 Sugar and Spice

Hair Bows and Accessories

sugarandspicebows@hotmail.com

905-430-5733


Important

Our products are handcrafted with the utmost of care however, some items may still present choking hazards to small children.  Sugar and Spice Bows and Accessories is not responsible for injury caused by Sugar and Spice hair clips and accessories.  Please directly supervise when using our hair accessories on infants and toddlers.


Customer Satisfaction Guarantee

Sugar and Spice guarantees our products 100%.  If you are not happy with your order, we will do whatever is necessary to make it right.  We will be happy to provide an exchange or refund if you are not satisfied for any reason.   Please notify us within 30 days of the receipt of your order so that we can correct the problem.  Shipping is not refundable unless the return is due to a manufacturing problem. 

All of our products are beautifully handcrafted and made to order.  Please note that there may be small variances from the product photos, due to supplier changes etc...  In the event that a small substitution is required, the substitution will always be equal or greater.

Shipping Information

We use Canada Postal regular and express post service as our shipping carrier to keep shipping costs low.   Because our products are handmade, we ask consumers to allow us 5-7 business days to assemble your order.   Please add appropriate shipping time to this timeframe depending on carrier chosen.  For custom orders, please allow extra time as we may need to order supplies to create your one-of-a-kind request!

Privacy Policy

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We only ask you what we need to know for shipping and payments. We don't need to know anymore than that. The information that you provide is kept in strict confidentiality.

Wholesale/Retailer Information

If you are a retailer and are interested in joining the growing list of stores carrying Sugar and Spice products, please email us at sugarandspicebows@hotmail.com  We would love to hear from you!

We value your feedback!

Please leave us your feedback in our feedback section and share your shopping experience with us.  We would love to post your comments on our site.




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